Voluns Spain, S.L.(from now on called «Voluns») collects certain data and information about our users («You») in order to develop and improve various features and functions of Volunteering Solutions.

By using or accessing Volunteering Solutions you acknowledge that you have read, understood, and agreed to be bound by the terms and conditions of this privacy policy. If you do not agree to all of the terms of this privacy policy, your sole and exclusive remedy is to discontinue the use of the website.

What Data We May Collect
In order to process your application or an enquiry we need certain data from you which we will use to provide you the services and information that you seek from us. The data we collect from you are the following:

  • Personal Information – Includes, but it is not limited to your Full name, email address, physical address, phone number, citizenship, photo, travel plans, insurance documents, flight information and emergency contact details
  • Communication Data – Between you and us, including e-mail communication, or comments posted on our website, blog and on social media platforms.
  • Digital information (User Data) – Data collected when you visit our website, or other digital platforms, including IP-addresses, browser data, traffic data, social media behaviour, and user patterns. If you subscribe to our newsletter, we may collect data regarding which newsletters you open, your location when opening them and whether you access any links inserted in the newsletters.
    Read more about why and how we collect Digital Information data – and how to disable this feature – in our cookie policy.

How we collect your data
While using Voluns website, you would be asked to enter your Personal Information in the following forms:
Contact us form located in different web pages
Quick enquiry form located in different web pages
Testimonial Form
Forms for free downloads of valuable content located in different landding pages
Newsletter Subscription

Where do we use your data?
We would use your data in the following manner:
Provide you the information you seek from us, regarding our programs
Share your information with our on ground operators, coordinators, projects, NGOs and staff to provide you the program you have applied for
Stay in contact with you before, during and after your trip
To send you marketing emails or any other information which could be of interest to you
To seek feedback from you after you finish your trip
To send you any communication by way of email or social media accounts
For any legal communication
Share Data with Government or Local Authorities wherever it is required by law for us to do so

How long do we store your data
We will only store your data for as long as it is necessary to fulfil the purpose of the processing of your data. Certain data will always remain with us, such as Testimonials, Parental Consent, Criminal Background Checks & any Photos shared by you. These are required by us to have in file to support your application with us.

Unsubscribing from Marketing Emails
We would also store your email address to send your future marketing emails. If you wish to unsubscribe from these emails you may do so by clicking the ‘Unsubscribe’ link which is sent in every marketing email.

Processing of Payments
Voluns does not receive any credit card related information from any of its clients.

Where we store your personal data
All information you provide to us is stored on secure servers of our hosting and CRM providers. Although we do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site, any such transmission of data is at your own risk. Unfortunately the transmission of data via internet is not completely secure and you need to understand that.
Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access to the best of our ability.

Access to your Information
You have the right to ask us about what information we hold about you. You make request your information by writing to us at

More Information
Hopefully that has clarified things for you and as was previously mentioned, if there is something that you aren’t sure whether you need or not it’s usually safer to leave cookies enabled in case it does interact with one of the features you use on our site (You can see cookie policy clicking here). However if you are still looking for more information, then you can contact us through one of our preferred contact methods. Email:

Updated: May 2018